Wellbeing Way Community Guidelines

What is community?

The Wellbeing Way Community forum is a free chatroom available as part of your programme. You can participate in discussions with health coaches and with your peers on your programme.

Registration to the community forum means that you accept Xyla’s community rules and we reserve the right to edit posts and/or, take other action in accordance with the purpose and principles of the forum and chatroom. This is known as “moderation”.

All posts and comments reflect the views of the author of that post. Xyla will not be held responsible for the content posted by any community member.

Community rules

These are the community rules which all members will need to abide by. Positive behaviours are on the left and negative behaviours are on the right.

Positive behaviours

• Be kind and respect the opinions of others
• Share your achievements on the programme or challenges
• Consider the content of your messages and how they may be viewed and perceived by others
• Share photos, video clips or links which are respectful to others
• Share your experience on the programme
• Promote health and lifestyle changes which worked for you
• Ask for help and guidance on your programme
• Promote the use Wellbeing Way resources which may have helped you
• Sharing your thoughts and feelings about your journey

Negative behaviours

• Insulting or malicious to others and disrespectful of other’s views
• Share information targeted at discouraging others from continuing their programme
• The content of messages is obscene or indecent
• Share insulting, derogatory, explicit photos, videos clips or links which may cause offence
• Discredit or disregard the experience of others in the programme
• Promote political lobbying
• Use derogatory language against Xyla staff
• Advertise any websites, products, third parties, service providers, agencies or other services without prior permission from Xyla Services (please email your request to mywellbeingway.support@xylaservices
• .com and it will be dealt with by the appropriate manager)
• Sharing your personal information or contact details

Zero tolerance policy

Xyla operates a zero-tolerance policy with regard to the abuse of other service users or staff. Personal or targeted insults, threats, obscene and aggressive comments directed at other service users or staff will not be tolerated. Service users who actively engage in this way may be banned from Xyla services. Please report any abusive posts or incidences of cyber-bullying to mywellbeingway.support@xylaservices.com

Account removal and banned accounts

Xyla can deactivate an account if a service user wishes to leave the forum and chat rooms at their request. Posts will remain on the site unless a user specifically requests these to be. Forum users should consider the fact that forum posts are public and therefore not post identifiable details about themselves, their families and friends.

If you have any questions about removing posts, accounts or threads, please email mywellbeingway.support@xylaservices.com

User removal

Xyla may ban banned, temporarily or permanently depending on the nature of the breach, service users who continually breach Xyla’s community guidelines. We will retain information on banned users in order to stop them from registering again.

Feedback

If you require any feedback or support, please contact mywellbeingway.support@xylaservices