Surge wards

Our surge ward service offers a solution to unlock capacity; we provide intermediate care provision through the set-up of step-down care facilities, known as Surge Wards, for patients awaiting Pathway 1 and 2, who no longer meet the criteria to reside.

We work collaboratively with our clients in the planning and delivery, stakeholder alignment, licencing, staffing, operating, facility management, clinical management and accountability, to ensure a set up for success.

How our surge ward service works


Management of patient discharge and family liaison

  • Patient is referred to our rapid discharge team who manage the discharge and family liaison.
  • Wellbeing calls to patient and family within 24 hours of admission to the Surge Ward, with continued liaison throughout patient stay.
  • Proactive coordination on all aspects of the patient’s journey, acting as a single point of access for families, system partners and providers.

Provision and management of nurse‑led care on surge unit

  • Assured provision of trained nurses and HCAs for 24/7 staffing to alleviate resource capacity.
  • Patient’s needs reviewed to enable reduction of ongoing Pathway 1 and 2 point of care requirements.
  • Efficient utilisation to ensure maximum productivity of Pathway 1 and 2 services.

Managed discharge into Pathway 1 and 2 services or brokerage of onward care

  • Experienced brokerage staff to support with sourcing onward care as and when required.
  • Full tracking and patient/next of kin liaison to ensure a safe discharge home.
  • 24-hour follow up call post discharge home to avoid readmission to acute setting.

Contact our surge wards team

If you’d like to learn more about how Xyla can unlock capacity and alleviate pressures on your services, please fill in the form below or contact our specialist team on 0121 362 8840.

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Xyla is a trading name of ICS Operations Ltd (Registered No 4793945), Pulse Healthcare Limited (Registered No 3156103), Carehome Selection Limited (Registered No 3091598), Independent Clinical Services Limited (Registered No 4768329) and CHS Healthcare Software Limited (Registered No 11582111)