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Candidate Information

To assist you, we have provided answers to typical questions you may have before starting your new role with Xyla.

Frequently asked questions

How to book a shift or update availability for future shifts?

To book a shift or provide your availability you will need to do this via our online application Ipoint, the below is a user guide on how it works and what you need to know.

https://xyla.fra1.cdn.digitaloceanspaces.com/wp/wp-content/uploads/sites/4/2022/03/p7205-xyla-elective-care-ipoint-user-guide-and-faq-v4.pdf

What happens before my shift is due to start?

All staff receive a brief and update before their shift, confirmation is sent by email and a courtesy call is given to all candidates before their shift commences.

The Lead Nurse will contact you before the shift to go over the patient list, shift details and which DRs are working. If there is any equipment that will be needed during your shift, an induction will take place regarding any equipment and an overall welfare check before your shift starts.

What happens if my shift is cancelled?

If you need to cancel your shift, you are required to cancel the shift with as much notice as possible. If you are cancelling with last minute sickness or emergencies, ideally you will give us 24 hours’ notice, but if this is not possible and is within 24 hours, please contact us by telephone to advise.

How do I obtain my uniform and identification?

Upon completing the registration process, our team will send you an ID badge and uniform. Except for staff working in theatre,

All candidates are expected to wear full uniform when working for Xyla Elective Care.

Please note the following:

  • Your uniform must always be clean and free from cigarette smoke or other odours that may offend your patients or colleagues.
  • Due to infection control, please do not under any circumstances wear your uniform on your commute to and from work. This includes the hotel at which you have been booked.
  • Your hair must be off your shoulders and your nails must be kept short, clean and nail varnish is not permitted while working.
  • All jewellery apart from wedding bands should be removed whilst working with Xyla Elective Care. No other forms of visible body jewellery including tongue, eyebrow, nose, and labrets are to be worn.
How to order your uniform

To order a uniform, you will need to use the online ordering portal.

This will involve indicating the desired size and quantity.

You may order two sets of uniforms on our account. If you wish to order more then you will need to pay for these yourself.

For these, you will need to provide payment information and specify the delivery address.

It’s important to follow the instructions carefully to ensure a smooth and successful order process.

Ordering Portal.

https://labeebyacademy.co.uk/login.php?c=568

Username and Password you will need at the login page to access the portal.

Brand: Xyla Elective Care

Username: XYLA123

Password: XYLA456

How to order extra uniform if needed?

To order a uniform, you will need to use the online ordering portal.

This will involve indicating the desired size and quantity.

You may order two sets of uniforms on our account. If you wish to order more then you will need to pay for these yourself.

For these, you will need to provide payment information and specify the delivery address.

It’s important to follow the instructions carefully to ensure a smooth and successful order process.

Timesheets

XEC Candidates

Timesheets are submitted through Ipoint App after worked every shift.

Timesheet submission deadline is Tuesday 5pm for processing Wednesday to be able to get paid Friday that week.

Holiday Payment is included in the daily rate, for all candidates.

Rates are disclosed to the candidate during the recruitment and compliance stage. (Rates differ with speciality, Grade, and contract.)

Pension – with pension you will be asked within your application if you would like to opt for the pension scheme. You can opt in and out of the pension scheme later down if you change your mind.

Payments are made on a weekly basis, Every Friday (depending on if the timesheet has been submitted before the deadline for the week).

How to submit my expenses

Expenses are submitted by filling out a form, which needs to be submitted before every Tuesday before 5pm or will be processed following weeks’ pay cycle.

The link below is for the expenses claim form as well as the policy. (Please note this is only for Tier 0 nurses and AHP’s) Expenses are also dependent on the contract.

https://www.cognitoforms.com/acaciumgroup/xylaelectivecareexpenseclaimform

Travel and Accommodation

Travel and accommodation are only available for those who travel and live more than an hour from the site required to work. (depending on location and contract).

It must be requested when booking the shift.

Contact; travel@xylaelectivecare.com

  • Your train booking will be sent you the day before your travel to your site.
  • If you are working on a weekend and travelling Friday, then your booking will be sent Thursday. If you are working on a Monday, then you will receive your booking on the Friday
  • Your hotel booking will be sent to you by (2 days before you are due to check in)

Taxis between the hotel and the hospital where you are working your shift should be booked by your Lead Nurse or the person the SDL has designated to coordinate this if they are not staying at the hotel themselves. If you miss the pre-arranged taxi, then you will need to pay for a taxi to your shift and this will not be eligible to be claimed back on expenses.

Holiday Payment is included in the daily rate, for all candidates.

Rates are disclosed to the candidate during the recruitment and compliance stage. (Rates differ with speciality, Grade, and contract.)

Pension – with pension you will be asked within your application if you would like to opt for the pension scheme. You can opt in and out of the pension scheme later down if you change your mind.

Payments are made on a weekly basis, Every Friday (depending on if the timesheet has been submitted before the deadline for the week).

Key contacts

Key contacts

Nurses and AHP.

Senior Management Team

Carly Hiscock, Operations Director: carly.hiscock@xylaelectivecare.com

For any complaints or incidents please report these to Claire Fisher: claire.fisher@xylaelectivecare.com

Recruitment

For support with recruitment queries such as an update on the progress of your recruitment or to refer a colleague to join Xyla Elective care.

recruitment@xylaelectivecare.com

+44 (0)20 7841 4737

Compliance

If you have queries such as an update on your compliance and sending your up-to-date documents and ordering your ID badge.

compliance@xylaelectivecare.com

+44 (0)20 7841 4737

Booking and Resourcing Team

If you require assistance with resourcing queries such as Shift booking and Shift cancellation or De-tails on a contract launch/end date and updating availability.

placements@xylaelectivecare.com

+44 (0)20 7713 2756

Travel Team

travel@xylaelectivecare.com

Finance and Payroll Team

If you require assistance with payroll queries such as checking your expense claims payments or need an update on unpaid expenses and even general enquires like Payment dates/times.

payroll@xylaelectivecare.com

+44 (0)20 7456 1259

Expenses

If you have not yet received a copy of the expenses policy and expenses claim form and sending in your expenses: placements@xylaelectivecare.com

Uniform Ordering Portal

https://labeebyacademy.co.uk/login.php?c=568

Enter the below username and password at the login page.

Brand: Xyla Elective Care

Username: XYLA123

Password: XYLA456

Xyla is a trading name of ICS Operations Ltd (Registered No 4793945), Pulse Healthcare Limited (Registered No 3156103), Carehome Selection Limited (Registered No 3091598), Independent Clinical Services Limited (Registered No 4768329) and CHS Healthcare Software Limited (Registered No 11582111)