Weekend insourcing solution helps tackle long wait lists

Published 17 April, 2024
“We were extremely grateful to the whole team at Xyla. We very much appreciated the weekly debrief calls and also the excellent data that was provided by Xyla to help us track the status of each patient.”

General Manager

The Challenge

This NHS Trust was facing a backlog of over 300 patients waiting for an ENT (Ear, Nose, and Throat) outpatient clinic. With a focus from NHS England on the longest waiters (18 months or more), the Trust were keen to tackle this backlog whilst improving patient outcomes. By working in collaboration with Xyla, the Trust could significantly manage the backlog.

The Solution

To address the challenge, Xyla proposed an insourcing contract for the Trust’s ENT outpatient clinic, where they would provide experienced clinical staff and resources to manage the clinic’s operations. Xyla’s team of highly skilled clinicians, including ENT specialist consultants, nurses, and support staff, worked closely with the Trust’s existing team to deliver an efficient and high-quality service to its patients.

“This contract was a pleasure to work on, the trust was engaged from the beginning of contract mobilisation with a clear plan and regular meetings. The team were accessible throughout the contract and worked with Xyla to overcome any obstacles and improve the service week on week. The only shame for myself on this contract is the fact it did not extend, as all patients had been cleared, which of course, is the outcome intended!”

Adam Dixon, Xyla Service Manager

The Outcomes

Xyla offers dedicated Financial Assurance and Care Audit support to ICBs, Care Providers, and NHS SBS finance teams.

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Xyla is a trading name of ICS Operations Ltd (Registered No 4793945), Pulse Healthcare Limited (Registered No 3156103), Carehome Selection Limited (Registered No 3091598), Independent Clinical Services Limited (Registered No 4768329) and CHS Healthcare Software Limited (Registered No 11582111)