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Weekend insourcing solution helps tackle long wait lists
Cleared a backlog of 300 patients
Reduced appointment waiting times
Continuity of care maintained
The challenge
This NHS Trust was facing a significant backlog of over 300 patients awaiting appointments in its ENT (Ear, Nose, and Throat) outpatient clinic. With growing pressure from NHS England to address long-waiting patients-particularly those waiting over 18 months-the Trust recognised the urgent need for an effective, scalable solution.
The solution
To address the growing challenge of long patient waits, Xyla proposed a tailored hospital insourcing solution for the Trust’s ENT outpatient clinic. Under this insourcing model, Xyla provided a fully equipped team of experienced clinical professionals-including ENT specialist consultants, nurses, and support staff-who operated within the Trust’s facilities to deliver seamless, high-quality care.
By integrating closely with the Trust’s existing workforce, Xyla ensured continuity of care, maintained clinical governance standards, and maximised use of the Trust’s infrastructure. This ENT insourcing service not only restored clinical capacity but also enabled the Trust to address its waiting list backlog efficiently and cost-effectively.
Xyla’s flexible, on-site service model offered a sustainable way to meet NHS recovery targets, improve patient flow, and enhance the overall experience for both patients and clinicians.
Trusted by the NHS
“We were extremely grateful to the whole team at Xyla. We very much appreciated the weekly debrief calls and also the excellent data that was provided by Xyla to help us track the status of each patient.”
General Manager at the NHS
Insight from our service manager
“This contract was a pleasure to work on; the Trust was engaged from the beginning of contract mobilisation with a clear plan and regular meetings. The team was accessible throughout the contract and worked with Xyla to overcome any obstacles and improve the service week on week. We are proud to work in partnership with the Trust, and support them to clear their backlogs quickly, safely and effectively.“
Adam Dixon, Xyla Service Manager
The outcomes
Xyla’s flexible, on-site service model provides a sustainable solution to help the NHS meet recovery targets, improve patient flow, and enhance the experience for both patients and clinicians. In just two months, Xyla successfully cleared a backlog of 300 patients.
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