The purpose of the portal is to allow users to register an account, book, manage and attend their appointment/s. This web platform is run by Xyla, who are committed to making their website as accessible as possible for persons with visual, hearing, cognitive and motor impairments. Users are able to:
- Change colours, contrast levels and fonts
- Zoom in up to 200% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Navigate the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We have also made the website text as simple as possible to understand.
My Computer My Way has advice on making your device easier to use if you have a disability.
How accessible is the website
We constantly test our online platform to the WCAG 2.1 guidelines to ensure it works on both desktop and mobile devices. Although, currently there are some barriers that may prevent disabled users’ access to the website, such as:
- Page Zoom
Particularly on mobile devices, 200% zoom causes frequent issues with overflow, causing content to be hidden off the screen.
- Link as buttons
Buttons are often constructed using links, meaning that they are inconsistent and often cause issues such as not gaining focus.
- Lack of page structure
Essential structural elements such as headings and landmarks are missing, making pages difficult to navigate.
- Form labelling
Some forms are incorrectly labelled or labels are hidden from assistive technology, making forms difficult to complete.
- Moving content cannot be stopped
Video elements cannot be paused or stopped easily after controls are hidden from the screen.
Feedback and contact information
If you need information on this website in an alternative format, please contact us to discuss your requirements:
We will consider your request and get back to you within 10 working days.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we are not meeting accessibility requirements, please contact:
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about My Mental Health portal’s accessibility
Xyla is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Disproportionate burden
This section is for accessibility items that will not be fixed as it would be a disproportionate burden to fix them. The items that fall into disproportionate burden for this product include:
- Focus order is incorrect or illogical. This fails under: 2.4.3 Focus Order (Level A)
- Video files do not have a text or audio alternative. This fails under: 1.2.1 Audio-only and Video-only (Prerecorded) (Level A)
- Video with an audio track does not provide captions. This fails under: 1.2.2 Captions (Prerecorded) (Level A) and 1.2.4 Captions (Live) (Level AA)
- Video with an audio track does not have an audio description. This fails under: 1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A) and Audio Description (Prerecorded) (Level AA)
- Page lacks heading structure. This fails under: 1.3.1 Info and Relationships (Level A) and 2.4.6 Headings and Labels (Level AA)
- List markup is missing for list items. This fails under: 1.3.1 Info and Relationships (Level A)
- Anchors are used for buttons. This fails under: 1.3.1 Info and Relationships (Level A) and 4.1.2 Name, Role, Value (Level A)
- Provide landmarks for page navigation. This fails under: 1.3.1 Info and Relationships (Level A)
- Placeholder text cannot be used to label forms. This fails under: 1.3.1 Info and Relationships (Level A), 2.4.6 Headings and Labels (Level AA) and 3.3.2 Labels or Instructions (Level A)
- An input has an incorrect programmatic purpose. This fails under: 1.3.1 Info and Relationships (Level A) and 1.3.5 Identify Input Purpose (Level AA)
- Natural groups of form elements are not grouped programmatically. This fails under: 1.3.1 Info and Relationships (Level A), 3.3.2 Labels or Instructions (Level A) and 4.1.2 Name, Role, Value (Level A)
- It is difficult for non-sighted users to identify which form has an error. This fails under: 3.1 Error Identification (Level A), 3.3.2 Labels or Instructions (Level A) and 3.3.3 Error Suggestion (Level AA)
- Users need a specific sensory ability to interact with content. This fails under: 1.3.3 Sensory Characteristics (Level A)
- Information is being conveyed using colour alone. This fails under: 1.4.1 Use of Color (Level A)
- Dynamic changes or status updates are not being conveyed to assistive technologies. This fails under: 1.3.3 Sensory Characteristics (Level A) and 4.1.3 Status Messages (Level AA)
- Placeholder text contrast is insufficient for users with low vision. This fails under: 1.4.3 Contrast (Minimum) (Level AA)
- Colour contrast across borders of interactive elements is insufficient for users with low vision. This fails under: 1.4.11 Non-text Contrast (Level AA)
- The custom focus indicator on an active component does not meet minimum contrast requirements. This fails under: 1.4.11 Non-text Contrast (Level AA) and 2.4.7 Focus Visible (Level AA)
- Application content becomes obscured or lost when text size is changed. This fails under: 1.4.4 Resize text (Level AA)
- Content becomes lost or obscured at low resolution or scrolling in 2 dimensions is required (reflow 320 x 256). This fails under: 1.4.10 Reflow (Level AA)
- Hidden elements gain focus. This fails under: 2.4.7 Focus Visible (Level AA)
- Content cannot be navigated using assistive technology. This fails under: 2.1.1 Keyboard (Level A)
- The page title does not accurately describe the page content. This fails under: 2.4.2 Page Titled (Level A)
- A page title is not unique. This fails under: 2.4.2 Page Titled (Level A)
- Reading order is incorrect or illogical. This fails under: 1.3.2 Meaningful Sequence (Level A)
- Content has been hidden from assistive technology. This fails under: 1.3.2 Meaningful Sequence (Level A)
- Focus order is incorrect or illogical. This fails under: 2.4.3 Focus Order (Level A)
- Link text is not descriptive of the destination page. This fails under: 2.4.4 Link Purpose (In Context) (Level A)
- Button text is not descriptive of purpose. 3.3.2 Labels or Instructions (Level A) and 4.1.2 Name, Role, Value (Level A)
- Contextual language or terms are read out incorrectly. This fails under: 1.3.1 Info and Relationships (Level A) and 2.4.6 Headings and Labels (Level AA)
- Components have an incorrect name, role or value. This fails under: 4.1.2 Name, Role, Value (Level A)
We have assessed the cost of fixing the issues with navigation and accessing information and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, timelines are yet to be confirmed.
What we are doing to improve accessibility
We are doing the following to improve the accessibility of our website:
- We have conducted an external audit to evaluate the current state of our online platform.
- We have had accessibility training to better understand existing accessibility issues that are currently present on our online platform.
- We are planning to fix the issues based on the external audit in the near future.
Preparation of this accessibility statement
This statement was prepared on 22/02/2023. It was last reviewed on 22/02/2023.
This website was last tested on 22/12/2022. The test was carried out by Dig Inclusion Ltd (www.diginclusion.com) You can read the full accessibility test report here.
Service access and eligibility statement
You can read our Service Access and Eligibility Statement here.