NHS Wellbeing Way Digital Weight Management Programme support

Introduction to your programme

Wellbeing Way is the weight loss programme that helps you take the small steps towards big changes with motivational, consistent guidance. We provide you with all the tools you need to succeed on your journey.

Watch our video below for more information.

Our interactive programme is delivered through the Wellbeing Way app, accessible through smartphones and tablets (iOS version 12.3 and above & Android version 7 and above).

We offer a different approach, there is no calorie counting or magic lists of foods to eat. We provide you with weekly interactive eLearning modules (accessible in English, Hindi and Polish), resources and a community of support to help change habits, learn new behaviours, and keep you motivated:

  • In-app community to share experiences and get support
  • Eclectic menu of recipes including Kosher, Halal and Vegan options
  • A curated, resource library full of articles blogs and videos
  • Health tracker to set and monitor measurement and goals

Top tips before you start

Where can I access the app?

If you haven’t downloaded the Wellbeing Way app yet, click the buttons below:

Android (e.g. Samsung, Google) version 7 and above
  1. Go to the Google Play store by clicking here. Then click ‘install’
  2. Open the app
  3. tap ‘No log in? Tap here to register’ within the app
  4. Complete the registration process.
iOS devices (e.g. iPhone, iPad) version 12.3 and above
  1. Go to the App Store by clicking here. Then click ‘get’
  2. Open the app
  3. tap ‘No log in? Tap here to register’ within the app
  4. Complete the registration process.

Do you need help with your registration?

Watch our useful registration video guide here.

Where can I read my programme commitments?

You can view your programme commitments here.

How can I book my sessions?

Once you are logged into the app you will need to follow the below steps to book onto your sessions (this information is also within the first introduction video above). Places are limited and we would like you to attend your session in the first month of enrolment so please book your place quickly to avoid disappointment.

  1. On your wellbeing way app home page please go to ‘My sessions’
  2. Go to ‘Book a session’
  3. Follow the steps outlined in your app to book all of your sessions in advance. Once you have booked your sessions you can check this has been done by going back to your ‘My sessions’ page and you will see all your ‘Upcoming’ sessions listed.

Where can I view your privacy policy

You can view our privacy policies using the links below:

App Privacy Policy

Programme Privacy Policy


Where can I view your accessibility statement?

You can view our accessibility statement using the link below:

Accessibility Statement

How do I provide feedback about the Digital Weight Management programme?

To provide feedback on the service please email info@xylaservices.com

Xyla is a trading name of ICS Operations Ltd (Registered No 4793945), Pulse Healthcare Limited (Registered No 3156103), Carehome Selection Limited (Registered No 3091598), Independent Clinical Services Limited (Registered No 4768329) and CHS Healthcare Software Limited (Registered No 11582111)