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Our retrospective reviews/PUPoC service is designed to ensure fairness, compliance, and consistently high-quality outcomes. Delivered by experienced multidisciplinary teams, we specialise in navigating the complexities of continuing healthcare and retrospective reviews.
Our friendly and dependable professionals bring years of expertise, working closely with ICBs to deliver patient-centred assessments that meet national standards.
We pride ourselves on building longstanding relationships with ICBs, reflected in our high retention rates and commitment to excellence. Led by expert clinicians and overseen by our Head of Clinical Services, our team conducts thorough retrospective reviews with a fair, person-centred approach.
Our impact over the past three years
Over 260 reviews completed between 2022 and 2024
100% first submission acceptance rate
Delivered services to more than 20 Integrated Care Boards
Xyla is a leading provider of appeals management to ICBs across England, offering expert handling of the local resolution process. Our experienced team coordinates both informal and formal resolution meetings, ensuring full compliance with local policies and the national framework.
We act as a single point of access for applicants, coordinating all aspects of the process, from record collation to the completion of resolution paperwork. With a stable, knowledgeable team dedicated solely to appeals, we deliver a consistent, high-quality service informed by current best practice.
Results delivered over the past three years
Over 98% of cases accepted on the first submission
An established team of professionals and clinicians
29 stage 1 appeals and 282 stage 2 appeals conducted between 2022 and 2024
We deliver timely assessments that meet 28-day targets and help reduce backlogs.
Our experienced multidisciplinary teams work in close partnership with ICBs and health organisations, ensuring high-quality, person-centered outcomes. All processes are fully compliant with the NHS Continuing Healthcare Framework and local policies.
Over the last 20 years, we have supported a range of CHC services including:
CHC checklists
CHC assessments
CHC reviews
FNC reviews
Fast Track, S117, joint funded
Personal health budgets
Our impact over the past three years
6,052 CHC reviews and 5,564 CHC assessments completed
940 initial checklists and 1,085 fast track assessments completed
98% acceptance rate on first submission
Our skilled team of coordinators optimise continuing healthcare service delivery, ensuring assessments are meticulously planned and completed. If you have a team of assessors, we’ll take care of the coordination, providing efficient case management and timely delivery.
Our range of coordinator services cover:
MDT coordination
Our team coordinates multidisciplinary team meetings, ensuring all attendees and family members are informed and available.
KPI management
We ensure assessments are completed within 28 days by tracking and maintaining progress and proactively aligning resources.
Scheduling
We tailor schedules to match each assessment with the most suitable nurse. Our team manages appointments and diaries, ensuring an efficient, streamlined process that maximises resource and minimises delays.
Documentation and evidence
Our team ensures all required documentation and evidence is accurately triaged and collated, streamlining the process for assessors.
Client testimonial
“I just wanted to express my thanks to the wonderful coordinators at Xyla. They really are the backbone of the company. Each coordinator I have worked with has been highly professional, skillful and meticulous in gathering information, organising the MDT meetings, communicating with families/representatives in a timely manner, as well as keeping me informed of any changes. Also, they have endless patience when I ask any questions and always remain friendly and positive. The team of coordinators are invaluable and a real credit to the company. I could not do my job without them!”
CHC Nurse Assessor at Xyla
Results delivered over the past three years
Successfully coordinated services across 25 ICBs throughout England.
Averaged over 330 assessments per month in 2024
Nearly 4,000 assessments scheduled for the year.
We offer specialist data management solutions to support NHS continuing healthcare. Using our platform, BroadCare, we help streamline case management, improve reporting accuracy and simplify funding processes.
