Wellbeing Way frequently asked questions

You should have received an email from us on how to register but not to worry you can do this straight from the app. Once you have downloaded the app click “No log in? Tap here to register”. Follow the on-screen instructions but, if you have any issues please contact mywellbeingway.support@xylaservices.com

If you go to the app home screen you simply need to tap “Forgot log in details?”. Then tap “I have forgotten my password”. Enter your email address followed by your date of birth and then create a new password.

Please email mywellbeingway.support@xylaservices.com and we will be able to unlock your account.

You can do this directly from the app home screen. Simply tap “Forgot log in details?”. Then tap “I have forgotten my username”. Enter your email address followed by your date of birth. You will then receive an email with your username.

You will remain logged into the app for 93 days. However, if you would like to increase your app security please enable face ID/finger print login from the “More” menu or sign out of the app every time from the “More” menu.

If you would like to increase your app security please enable face ID/finger print login from the “More” menu or sign out of the app every time from the “More” menu.

Go to the app “More” menu, select profile and then select edit. You can change your username here, which will update your username for accessing the app and for any posts you make in the community. Your username can only contain letters and numbers and no special characters or spaces.

This can be done by changing your app username. Go to the app “More” menu, select profile and then select edit. You can change your username here which will update your username for accessing the app and also for any posts you make in the community. Your username can only contain letters and numbers and no special characters or spaces.

You can email our data protection officer at dpo@acaciumgroup.com, or write to us at Data Protection Officer, Acacium Group, 9 Appold Street, London, EC2A 2AP

You can access and enjoy your first Wellbeing Way module once you’ve completed onboarding. Your additional modules are then released weekly.

Tap on the relevant post and then click ‘report’ on the post or comment that you would like to report. A member of the Xyla Team will review the reported post and action accordingly.

Somebody will review your report within 48 hours (Mon-Fri 09:00-17:00 hours only).

Please contact: mywellbeingway.support@xylahealth.com; our technical team will aim to respond to your query as soon as possible and someone will be in touch to keep you up-to-date on a resolution.

Coaches, dietitians & healthcare professionals have been involved in the making of this app to help ensure the validity of information provided.

We are constantly reviewing the literature around Type 2 diabetes meaning everything you read in the app is based on science. We also perform an in depth review every 12 months.

Our app has been designed by a large team of professionals who adhere to industry best practice to give you the best experience possible.

Since we first started working on this app, we have been speaking with service users and listening to feedback to make sure it meets all of your needs. If you have any specific feedback about the app or programme please contact mywellbeingway.support@xylahealth.com

Minimum device version: iOS 12.4 and Android 7.0

The ingredient quantities required in our recipes may vary depending on where you shop and which brand you opt to purchase. Therefore, you’re advised to check the label to ensure you have the correct amount.

Some recipes have allergy tagging but if you are unsure of what the tags mean or if you are unable to locate the tags, please review all ingredients individually to understand if they conflict with any allergies you may have.

On the Wellbeing Way App Tap ‘More…” > Tap on “Profile” > Scroll to the bottom of the page > Select your Height and Weight preferences. Once selected, the app will convert all your previous and current readings into the correct unit of measure.