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Troubleshooting support for your Diabetic Supply kit 

GlucoRx Q Blood Glucose Meter
Salter 9049 Scales

Instruction Leaflet: 

https://salter.com/content/9049%20BK3R.pdf 

Video: 

https://youtu.be/YpXyS7gR4Hg 

Replacement feet can be bought here: 

https://salter.com/products/salter-bathroom-scale-black-carpet-feet-9158-9150-9048-9049-9075-9178-9179-9193-9043-9045-9051-9085-9088.html 

Please ensure that the scales are on the same hard, flat surface when you weigh yourself. Not on a carpet or any other softer surface as the reading will be incorrect. 

 Scales reset instructions:

  • Remove the battery from the scales.
  • Leave the scales for 5 minutes with the battery removed.
  • Please note that it is important to wait a few minutes before reinserting the battery because it is in this time that the scales fully reset.
  • Re-install your battery.
    Initialise the scale by powering it on and wait for it to turn off again.

Restart the scales

If the reset is successful, you should receive a weight right away. If you continue to get the same issue you can also try the reset procedure a second time. We also advise you to try a new battery.  

To choose between kg, stones or lb weight mode, please use the button labelled ‘UNIT’ on the underside of the scales.

A&D Blood Pressure Monitor
Frequency of testing and number of lancets/testing strips provided
You will receive 200 lancets and over 100 testing strips in your initial kit.
You are only required to test before each session – this adds up to around 20 tests per year, plus up to 4 extra tests if you are on the Reset programme.
  • If you run out of lancets or testing strips during the year, you will need to order and pay for more yourself.
  • If your initial kit does not contain the full amount, please contact the PST team as soon as possible after your order arrives.

Ordering extra test strips or lancets

Xyla is a trading name of ICS Operations Ltd (Registered No 4793945), Pulse Healthcare Limited (Registered No 3156103), Carehome Selection Limited (Registered No 3091598) & Independent Clinical Services Limited (Registered No 4768329)