Our Future Health Programme – Service Delivery Lead – Wales

Service Delivery Lead (SDL) – Healthcare
Multiple Locations Across Wales & North West England

Employer: Xyla – Our Future Health Programme
Role Type: Mobile Clinics 
Salary: Competitive
Hours: Full time, flexible working required
Travel: Regular travel between mobile clinic locations required

About Xyla & Our Future Health
Xyla are elective care delivery partners, providing healthcare services and operational support to the NHS across the UK. We also collaborate with organisations such as Our Future Health, a registered charity working in partnership with the NHS to deliver the UK’s largest ever health research programme.
Our Future Health aims to help people live healthier lives for longer by enabling the discovery and testing of more effective approaches to preventing, detecting, and treating major conditions, including cancer, dementia, heart disease, arthritis, diabetes, and stroke.
Our mobile clinics operate across England, Wales, Scotland, and Northern Ireland, delivering accessible, participant centred services to adults aged 18+ from all backgrounds and communities.

The Role
We are recruiting experienced nurses or healthcare professionals to join the Our Future Health programme as Service Delivery Leads (SDLs).
This is a critical on site clinical and operational leadership role within each mobile clinic, mirroring the service delivery models used across Xyla Elective Care’s NHS contracts. The SDL acts as the first point of escalation for all on site operational and clinical queries, ensuring safe, efficient, and high quality service delivery.
You will provide strong clinical leadership, ensure effective participant flow, and support the delivery of continuous quality improvements informed by service feedback, audits, and incident investigations. The role also plays a key part in implementing clinical modernisations and pathway improvements to enhance the participant experience.

Key Responsibilities
Clinical & Operational Leadership
•    Provide visible, confident clinical leadership within mobile clinic settings.
•    Act as the first point of escalation for all on site clinical, operational, and staffing issues.
•    Lead and coordinate daily clinic operations, ensuring safe and efficient participant flow.
•    Provide additional capacity and oversight during busy periods, staff breaks, or staffing gaps.
•    Act as the lead responder in emergency situations, including vasovagal episodes.

Clinical Oversight & Direct Support
•    Support HCAs and Phlebotomists with participant measurements, including height, weight, blood pressure, and blood collection.
•    Competently take over venepuncture where two unsuccessful attempts have been made, ensuring participant reassurance, consent, and comfort.
•    Ensure all clinical activity is delivered in line with SOPs, clinical protocols, and governance frameworks.

Team Leadership & Workforce Management
•    Lead and coordinate mobile clinic staffing rotas, escalating any gaps or challenges to the Service Manager.
•    Support, motivate, and develop multidisciplinary teams through visible, supportive leadership.
•    Offer real time guidance, advice, and operational support to frontline staff.
•    Communicate effectively with staff at all levels, participants, and site visitors.

Quality, Safety & Governance
•    Maintain strong oversight of quality standards, KPIs, infection prevention and control, and risk management.
•    Ensure incidents, near misses, complaints, and accidents are reported via InPhase.
•    Contribute to investigations, audits, service reviews, and learning processes.
•    Support the implementation of learning outcomes and continuous quality improvements.

Service Development & Improvement
•    Provide structured service feedback to the Service Manager and Contract Director.
•    Identify and advise on challenges relating to participant flow, staffing, skill mix, and pathways.
•    Conduct site assessments and advise on safety, clinical effectiveness, policies, procedures, and participant experience.

Education, Training & Professional Practice
•    Support governance, quality improvement, and staff training activities in collaboration with the Service Manager.
•    Lead by example with strong attention to detail and professional standards.
•    Maintain ongoing CPD and ensure practice remains evidence based and compliant.
Participant Experience
•    Uphold exceptional customer service standards at all times.
•    Create a welcoming, professional, and supportive environment for every participant.
•    Communicate clearly, manage expectations, resolve concerns promptly, and ensure participants feel respected, informed, and cared for throughout their visit.

Essential Experience & Qualifications
•    NMC or HCPC registration.
•    Evidence of substantial CPD in clinically relevant subjects.
•    Experience working in an outpatient or similar clinical environment.
•    Leadership or Team Lead experience within the NHS or a comparable healthcare setting.
•    Minimum 12 months’ phlebotomy experience with demonstrated subject matter expertise in venepuncture.
•    Basic Life Support training (ILS/ALS desirable).
•    Proven ability to manage, motivate, support, and develop teams.
•    Strong understanding of governance, quality standards, KPIs, risk assessment, incident reporting, and IPC.
•    Excellent communication and leadership skills.
•    Highly motivated and comfortable working in a fast paced, mobile service environment.

Desirable Experience
•    Flexibility and willingness to travel between mobile clinic locations.
•    First Aid training.
•    Track record of effective performance management.
•    Strong influencing and stakeholder engagement skills.

Why Join Xyla & Our Future Health?
•    Be part of a nationally significant health research programme.
•    Play a key role in shaping high quality, participant centred services.
•    Work in a varied, autonomous, and impactful leadership role.
•    Opportunity to influence service design, quality improvement, and patient experience at scale.

Interested?
Apply now or get in touch to discuss location alignment and coverage areas.
Lorna.zurek@xylaservices.com
0207 8414 737, option 1