• Home
  • Case Studies
  • Expanding one-stop breast clinic capacity through a trusted NHS partnership

Expanding one-stop breast clinic capacity through a trusted NHS partnership

Published 19 March, 2026

A large acute hospital partnered with Xyla to increase weekend capacity within its one-stop breast clinic. The collaboration supported faster assessment for patients referred on the two-week wait pathway while helping the Trust address a significant backlog of referrals.

Key stats

3,306 patients seen over two years

3,478 patients booked

95% attendance rate

104 suspected cancer cases highlighted

The challenge

The Trust was experiencing high demand within its one-stop breast clinic, particularly from patients referred on the two-week wait pathway. Rising referrals had created a growing backlog which was placing pressure on existing clinic capacity and increasing waiting times for assessment.

The Trust needed a reliable way to expand diagnostic capacity without disrupting established clinical pathways or placing additional strain on internal teams. The priority was to ensure patients could still access timely assessments while maintaining the high standards expected within breast services.

Why Xyla

Xyla was selected for its experience in delivering flexible diagnostic services that integrate seamlessly with NHS teams and systems. The Trust required a partner that could provide consultant-led expertise, adapt to existing clinical pathways and maintain strong governance and reporting processes.

The solution

Xyla implemented a consultant-led weekend clinic model designed to complement the Trust’s existing one-stop breast clinic pathway. Each clinic was structured to deliver assessment, imaging and clinical review within a single patient visit, helping to streamline the diagnostic process and reduce delays.

Patients were supported by a multidisciplinary team consisting of a Xyla breast surgeon and senior nurse, working closely with Trust mammography, radiology and healthcare assistant staff. This collaborative model ensured clinical continuity while allowing the service to scale safely and efficiently.

Each clinic supported up to 24 patients and operated as a seamless extension of the Trust’s service. All documentation, imaging and follow-up recommendations were completed directly within the hospital’s IT systems, ensuring full integration with existing records and processes.

Strong governance formed an important part of delivery. Regular reporting and weekly dashboards provided the Trust with clear oversight of activity, performance and outcomes, enabling the service to adapt and respond to demand throughout the programme.

Impact

Improved access for patients

Weekend clinics increased rapid assessment capacity for patients referred on the two week wait pathway. Over two years, 3,306 patients were seen with 3,478 appointments booked and a strong 95% attendance rate. The additional capacity enabled the Trust to significantly reduce its waiting list and to resume managing most referrals internally.

Earlier identification of suspected cancer cases

Through timely assessment and imaging, 104 suspected cancer cases were highlighted to the Trust during the programme. Earlier identification supported faster onward management and ensured patients received the next stage of care without unnecessary delay.

High-quality, efficient patient pathways

The one-stop model allowed patients to be assessed, imaged and reviewed within a single visit, reducing repeat appointments and creating a more streamlined patient experience. Clinics were carefully aligned with Trust standards and delivered through a collaborative multidisciplinary approach.

Clear visibility and strong governance

Weekly dashboards and robust reporting processes provided real-time insight into activity, performance and clinical outcomes. This transparent approach gave the Trust confidence that the service was delivering safely, efficiently and in line with established governance frameworks.

Looking for support to expand diagnostic capacity?

If your organisation is looking for flexible support to increase diagnostic capacity, reduce waiting lists or strengthen clinical pathways, Xyla can help. Our experienced teams work in partnership with NHS organisations to deliver high-quality services that integrate seamlessly with existing systems and deliver measurable impact.

Fields marked with an * are required.

Share this case study

Contact us

Have any questions about our services? Whether you’re wondering about how we can help your health goals, or assist your healthcare organisation, we’d love to hear from you.

Get in touch

Xyla is a trading name of ICS Operations Ltd (Registered No 4793945), Pulse Healthcare Limited (Registered No 3156103), Carehome Selection Limited (Registered No 3091598), Independent Clinical Services Limited (Registered No 4768329) and CHS Healthcare Software Limited (Registered No 11582111)