Search
Driving patient flow through rapid discharge solutions: County Durham and Darlington NHS Foundation trust
The challenge
Hospitals in County Durham were facing prolonged lengths of stay and delayed discharges, creating significant pressure on patient flow and system capacity. The impact was felt across wards, discharge teams, and community services, putting strain on staff and delaying care for patients.
Our solution
Xyla supported service users transitioning from hospital to care homes, ensuring placements were timely, safe, and well-coordinated.
Accelerated care placements
Connected service users quickly with care providers directly from approved provider lists, keeping within cost.
Consistent communication
Maintained regular communication with providers and families, ensuring everyone received up-to-date information in a timely manner.
Trusted assessments
Carried out independent Trusted Assessments for both care homes and hospital teams, enabling more efficient placements, reduced assessment waiting times, and timely, safe discharges.
Flexible funding support
Supported a full range of funding arrangements and accepted referrals for County Durham patients in IC+ beds or across neighbouring NHS trusts
Impact
Facilitated 1,040 safe discharges, including Pathway 3 and complex needs patients, into 24 hour care placements, averaging 3 days from referral to discharge
Completed 417 Trusted Assessments within 2 hours, enabling faster discharges
Delivered a time saving of 4,344 hours for Adult Social Care teams. (A total of 91,417 activities were completed)
98% of service users rated our service as excellent/very good
Hear more about Xyla’s partnership From Sarah Douglas, Strategic Commissioning Manager at Durham County Council.
Contact our patient flow and community transition team
To learn more about how Xyla can unlock capacity and alleviate pressures on your admission avoidance, please complete the form or contact our specialist team on 0121 362 8840, for further information on collaborating with Xyla.
Fields marked with an * are required.
Related case studies
Share this case study
Contact us
Have any questions about our services? Whether you’re wondering about how we can help your health goals, or assist your healthcare organisation, we’d love to hear from you.
Get in touch