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BroadCare Solutions
BroadCare Solutions unites our BroadCare and Caretrack patient‑management platforms with our Financial Assurance Managed Service (FAMS) to offer a comprehensive, end‑to‑end solution for NHS All Age Continuing Care, Funded Nursing Care and Complex Care. Widely used across the NHS, our proven and scalable systems streamline workflows, improve data quality and strengthen financial oversight.
Seamless end-to-end support for high-quality care delivery
By uniting our technology and sector expertise under BroadCare Solutions, we offer a seamless, end-to-end approach that enables teams to manage patient journeys, financial responsibilities and operational pressures with clarity and confidence. Whether selecting BroadCare, Caretrack or our FAMS service, customers gain access to an experienced team, a robust digital infrastructure and solutions designed to reduce risk, enhance efficiency and support high-quality care delivery
Our dedicated helpdesk and Account Managers ensure that users receive prompt assistance and guidance throughout the implementation and usage of the system. We provide training and expert advice to optimise setup and usage.
Browse our services below.
BroadCare Software Suite
BroadCare is a purpose‑built All Age Continuing Healthcare (AACC) software platform designed to provide a single, secure system for managing patient information, packages of care, finance, and statutory reporting as well as much more.
BroadCare brings together every element of patient case management into one intuitive system. It enables teams to efficiently manage:
- Patient records and demographics
- Reviews, PHBs, DoLS/COPDOLS, Appeals and PUPoCs
- Packages of care and clinical activity
- Invoices, financial tracking, reconciliation and reporting
- Full case‑management, including actions, alerts, documentation storage and audit trails
- Fully compliant with national reporting requirements, including the Funded Care Report, PHB Quarterly Report and PLDS/AACCDS submissions
Its unique patient event system provides detailed recording of key CHC processes, helping teams stay aligned with national frameworks and local pathways
BroadCare uses an agile look‑ups model that allows organisations to configure dropdowns, workflows and parameters to reflect local processes. While the core framework remains consistent and robust, each ICB can tailor the system to mirror both local and national requirements, offering flexibility without compromising governance.
BroadCare’s software and support services help you:
- Establish robust, efficient data‑management processes across teams
- Work within a secure, fully hosted environment tailored to your organisation
- Reduce operational pressures through workflow and efficiency gains
- Leverage your data to understand patient activity and organisational performance
- Access dedicated technical support for both technical and operational queries
- Work with a dedicated Account Manager who will support you and your team, handle queries, manage your contract and represent your needs across BroadCare Solutions so you’re always fully supported.
- Receive comprehensive, ongoing training to ensure teams are confident, capable and fully supported
BroadCare can be strengthened with additional modules that streamline processes, improve data accuracy and enhance workflow efficiency. These optional bolt‑ons integrate seamlessly with your BroadCare system, helping teams work more efficiently while driving better operational and financial outcomes.
- Digital Referral Portal (DRAR) – A secure, paperless referral platform that fully integrates with BroadCare to create a single, streamlined process from referral submission through to DST verification. It improves data quality, removes double‑entry, provides real‑time referral dashboards and has delivered a 15% efficiency improvement for customers.
- Provider Portal – An integrated module enabling ICBs to manage and communicate with care providers more effectively. It includes real‑time CQC‑synced provider lists, brokerage and dynamic procurement tools, contract management, bed availability updates and built‑in e‑signature capability, supporting faster, more efficient and transparent provider engagement.
- Business Intelligence (BI) Tool – A powerful reporting environment linked to BroadCare, providing fast analytical insight across CHC activity and financial performance. It offers customisable filters, 40‑minute automated data refreshes, graphical outputs for reporting, and rapid retrieval of data for FOI requests and operational needs.
BroadCare integrates seamlessly with a range of systems, including NHS Spine, CQC, Google Maps, e‑signature tools, QlikSense, and referral and provider portals. Enabling smooth data flow and reducing administrative effort.
It is built to scale with ICB needs, offering unlimited patient‑record storage, dedicated ICB instances, real‑time performance monitoring and the ability to manage decades of data and large document volumes, with clear segregation across localities and cohorts.
BroadCare also provides strong flexibility through configurable ‘Lookup’ features that support local pathways, including AACC models. Enhanced with PRSB‑compliant data services, APIs and automated data extracts.
BroadCare is a fully cloud‑hosted, UK‑based system requiring no local installation and compatible with all major browsers. It meets all data protection and GDPR standards and is fully compliant with Cyber Essentials+, DTAC, DCB0160, DCB0129, ISO27001, and the NHS DSP Toolkit. The platform uses multi‑layered access controls, including MFA/SSO, RBAC user templates, role‑specific permissions for operational, clinical, finance, and provider teams, PID‑access restrictions, ICB‑level superuser access and BroadCare admin‑level rights.
BroadCare maintains a strong audit capability by recording system activity and every data‑field change within patient records. Dedicated audit and user reports can be run at any time, and audit stamps appear throughout the system, including when documents are accessed. To protect patient confidentiality, PID restrictions can be applied so users only see data appropriate to their role. ICBs can also configure restricted areas, such as specific classifications or localities, so that only authorised individuals can view selected patient records.
Caretrack
Caretrack is a purpose-built, fully web-based All Age Continuing Healthcare, Funded Nursing Care and Complex Care patient Management system.
Caretrack supports electronic referrals (digital validation of data), holds clinical and financial records including NOK, care packages, providers (including payment), workflow management, review scheduling, document storage, letter generation, financial forecasting, reporting including the quarterly Funded Care Return, PLDS and care provider management.
Caretrack features a live dashboard, comprehensive reporting and a fully hosted BI platform to analyse and report on live data.
Caretrack offers end-to-end support for various healthcare processes, including CHC, FNC, Children’s Continuing Care and complex care. It encompasses the entire spectrum of case-related activities, such as assessment, review, panel, and appeal. By efficiently managing data for care home and domiciliary care providers, our system contributes to cost savings of up to 5% on the CHC-commissioned budget. It streamlines the brokerage process and provides a full, auditable financial data set, enabling accurate financial forecasting.
With our live dashboard, users can access real-time information on AACC KPIs, activity, workload, and finance, allowing for better monitoring and decision-making. To streamline administration, we’ve introduced a digital referral portal along with digital CHC and Fast Track forms, reducing manual effort and improving data accuracy. Users can generate both pre‑defined and ad‑hoc reports instantly, ensuring comprehensive insights are always available when needed. The system securely stores all incoming and outgoing correspondence and supporting documentation for quick and easy retrieval, while standard letter‑generation tools further enhance communication efficiency.
Our system supports all decision-making processes, including the Decision Support Tool (DST), throughout the patient journey. Case managers can efficiently allocate, own, and monitor the progress of their caseload.
Financial visibility and control are key features, with historical, current, and future financial data readily available. The system offers insightful reporting at various levels, including case, user, team, and organisation, enabling effective performance monitoring. Customisable elements allow users to tailor the system to their specific needs, while rapid set-up ensures a quick implementation process. The system supports remote and off-site working through secure internet access, facilitating flexibility and accessibility.
We are fully compliant with national reporting requirements, including the Funded Care Report, PHB Quarterly Report and PLDS/AACCDS submissions. We also comply with all data protection and GDPR requirements, including:
- Cyber Essentials+,
- DTAC
- DCB0160
- DCB0129
- ISO27001
- NHS DSP Toolkit
Caretrack can also be integrated with our Digital Referral Portal and Business Intelligence Tool:
- Digital Referral Portal (DRAR) – A secure, paperless referral platform that creates a single, streamlined process from referral submission through to DST verification. It improves data quality, removes double‑entry, provides real‑time referral dashboards and has delivered a 15% efficiency improvement for customers.
- Business Intelligence (BI) Tool – A powerful reporting environment, providing fast analytical insight across CHC activity and financial performance. It offers customisable filters, 40‑minute automated data refreshes, graphical outputs for reporting, and rapid retrieval of data for FOI requests and operational needs.
Financial Assurance Managed Services
Broadcare Solutions provides a comprehensive Financial Assurance Managed Service that strengthens governance, controls spend and improves the accuracy of payments across Continuing Healthcare (CHC), Funded Nursing Care (FNC) and domiciliary care. Through a blend of financial, clinical and administrative expertise, Broadcare Solutions helps ICBs gain full visibility of commissioned care, reduce unnecessary spend and ensure payments reflect real delivery.
Broadcare Solutions completes monthly care quality and financial audits to ensure that commissioned domiciliary care matches what is delivered. This includes contacting patients/NOK, identifying discrepancies or concerns and managing the full invoice and payment process on behalf of the ICB, improving accuracy and reducing avoidable spend.
Broadcare Solutions manages residential and FNC payments end‑to‑end, including processing invoices or preparing bulk payment schedules, communicating with providers and generating SBS‑ready payment files. This reduces administrative pressure and improves payment accuracy and timeliness.
For patients receiving 1‑to‑1 support in nursing homes, Broadcare Solutions audits actual versus commissioned hours and reclaims overpayments—typically identifying 25–30% undelivered support hours that can be returned to the ICB. Flexible cost models (fixed fee or gainshare) are available
Case studies show significant financial benefits, including £1.1m in annual cost‑avoidance from domiciliary audits and £150k reclaimed from 1‑to‑1 support overpayments, alongside improvements in payment accuracy, quality monitoring and provider engagement.
Contact our team
For further information on BroadCare Solutions and our range of services, please contact Nicola.trow@broadcaresolutions.co.uk