Patient Safety Incident Response Framework (PSIRF)

Acacium Group believe that patient safety is of paramount importance with quality at the core of each service we deliver, underpinned by care, compassion and robust clinical governance. These values shape how we empower service-users and patients to achieve positive health outcomes, and how we consistently add value to communities.

Acacium Group implemented the Patient Safety Incident Response Framework (PSIRF) which sets out the NHSE approach to developing and maintaining effective systems and processes for responding to patient safety incidents and issues for the purpose of learning and improving patient safety. Our commitment is to ensure that we will provide a systematic, compassionate and timely response via a co-ordinated and data-driven response to patient safety incidents by integrating the 4 aims of the Patient Safety Incidents Framework .

1. Compassionate engagement and involvement of those affected by patient safety incidents
2. Application of a range of system-based approaches to learning from patient safety incident.
3. Considered and proportionate responses to patient safety incidents and safety issues
4. Supportive oversight focused on strengthening response system functioning and improvement

The Acacium Group upholds a Just Culture by promoting a culture of fairness, openness and learning by making staff feel confident to speak up when things go wrong, rather than fearing blame; creating a culture of learning, that sustainably reduces risk and improves patient safety.

Our quality improvement approach has nine core elements that underpin the strategy. This is how we deliver on our priorities. They are:

1. Understanding what is happening in our organisation
2. Working collaboratively within the organisation
3. Embedding an empowered culture of quality.
4. Our leadership team have an unwavering commitment to improving quality.
5. Clear priorities and plans for improvement
6. We put patients, service users, customers and staff at the centre of improvement.
7. Giving people the skills to enable improvement. We will systematically give people the skills to deliver improvement
8. The right leadership
9. That we have a culture of improvement, encouraged by leaders at all levels