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Strategic improvement service
Our strategic improvement service enables NHS Trusts, Integrated Care Boards, and Local Authorities to achieve sustainable outcomes. We enhance existing capacity by turning insight into impact: shaping behaviours, optimising processes, and embedding effective discharge practices to deliver lasting improvements across health and social care systems.
Our strategic improvement service: insight into impact
We achieve lasting results by working closely with your teams through three interconnected stages: gaining deep insight into your operations, collaboratively refining workflows and behaviours, and delivering impact through measurable outcomes and system-wide alignment.
Insight
Phase 1
Initial free pressure point assessment
Pressure points across your services are identified through close collaboration with your teams -without adding to their workload.
- Patient flow and daily processes are observed to spot delays and bottlenecks.
- Key performance data is analysed to uncover root causes of inefficiencies.
- A concise insight summary highlights priority areas for deeper focus.
Phase 2
In-depth review
Focus is placed on areas where change will deliver the greatest impact, working alongside staff to understand and address root causes.
- Patient journeys and discharge pathways are mapped to identify specific flow issues.
- Frontline teams are engaged through workshops and interviews to surface barriers and ideas.
- A clear, evidence-based improvement plan is delivered, tailored to your teams.
Improve
Collaborative implementation
Agreed changes are put into practice side-by-side with your teams, ensuring they suit both peak pressures and daily operations.
- Solutions are co-designed with staff and leadership to ensure practicality and strong buy-in.
- Behavioural change, training, and coaching build skills and embed new ways of working.
- New workflows are integrated into daily routines, tackling root causes within wards
Impact
Measuring and sustaining success
Progress is tracked, results shared, and successful approaches expanded across your services.
- Clear KPIs are set to monitor progress and measure outcomes.
- Proven improvements are scaled to benefit more teams and services.
- Transparent reporting and ongoing support maintain momentum for continuous improvement.
Benefits to your services
We embed improvements that last, driving real and sustained change. By refining discharge practices, encouraging positive behaviours, streamlining workflows, and building the skills and structures your teams need, we create the foundations for ongoing efficiency and better performance.
Long-term change
Driving sustained improvements in discharge practices and workflows
Changing behaviours
Encouraging changes that improve efficiency and team performance
Process improvement
Reducing delays and enhancing staff efficiency through smarter workflows
Capability building
Developing skills and structures for ongoing, sustainable improvements
Outcome-based approach
Our services are built on an outcome-based model, meaning you only pay for the results achieved:
Performance-based
Our payment model is designed to link your financial investment directly to the outcomes we achieve together.
Transparency
You only pay for tangible results, allowing you to allocate resources effectively and ensure optimal financial outcomes
Prioritising value
By linking payments to measurable results, we emphasise quality over quantity, enabling you to maximise the impact of your investment.
Our proven results
From insight into impact case study
Partnership overview
Xyla partnered with a hospital based in the East of England to accelerate patient flow and improve discharge efficiency across their medicine wards. A detailed review of existing processes highlighted four wards as priorities, with Necton and Stanhoe chosen as the initial focus focus. By concentrating on these wards, the team was able to implement high-impact improvements, test and refine practical changes, and deliver measurable results that could be scaled across the wider hospital.
Impact
Average length of stay on Ward 1
33% reduction in patient length of stay from 13.5 days to 9 days.
Average length of stay on Ward 2
45% reduction in patient length of stay from 11 days to 6 days.
Discharge flow improvements
increase in pre-noon, pre 5pm and weekend discharges.
No criteria to reside patients (NCTR)
All patients with NCTR discharged within 24 hours.
Improve patient flow with immediate, hands-on support
Explore our operational service
Our operational service supports NHS Trusts, Integrated Care Boards, and Local Authorities with direct, practical support across three critical stages of a patient’s journey: preventing unnecessary admissions, enabling safe and timely discharge, and coordinating pathways and community care – all to keep patient flow moving smoothly.
Learn more
Contact our patient flow and community transition team
If you’d like to learn more about how Xyla can unlock capacity and alleviate pressures on your services, please fill in the form below or contact our specialist team on 0121 362 8840.
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