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Operational service
Our specialist operational service boosts hospital capacity, eases discharge pressures, and strengthens community transitions through immediate, hands-on support and targeted resources. Working closely with Integrated Care Boards (ICBs), NHS Trusts, and Local Authorities, we help streamline patient flow, accelerate discharges, and support smoother transitions between hospital and community care.
Our operational service solutions
We provide direct, practical support across three critical stages of a patient’s journey: preventing unnecessary hospital admissions, enabling safe and timely discharge, and coordinating pathways and community care. Our teams add capacity where it’s needed most – helping health and social care teams improve flow, reduce length of stay, and achieve safe, person-centred outcomes.
Admission avoidance
- Pathway 0 support – we provide support to care providers to keep individuals safe and prevent unnecessary hospital admissions.
- Patient tracking and follow-up – we provide tracking and follow-up for patients, as well as ongoing welfare support to prevent avoidable admissions.
- Community signposting – we connect individuals to local community services and resources to maintain safety and wellbeing.
Hospital discharge and complex cases
- Hospital discharge – we support coordination throughout key stages of the discharge process; sourcing care providers quickly, and keeping partners, providers, and families informed every step of the way.
- Trusted assessor – we carry out independent assessments for care homes using region-specific templates, building strong relationships with ward staff and care providers, including introductions before schemes start to ensure accuracy and timeliness.
- Super-stranded patients – we support discharge of patients in hospital for 21+ days, resolving barriers with system partners, patients, and families, focusing on timely, safe, and person-centred outcomes.
Pathway coordination and community support
- Discharge to Assess (D2A) – we coordinate and track discharges across Pathways 1, 2, and 3, managing social care assessments and therapy input to reduce length of stay and ensure smooth transitions to home or community placements.
- Supported discharge – we provide HCA support on 12-hour shifts with 1–4 daily visits, managing cases end-to-end, communicating with families, updating system partners, and ensuring a safe and swift discharge into the pathway.
- Surge ward management – we deliver 24/7 nursing and HCA staffing to relieve resource pressures, reviewing patient needs to reduce ongoing Pathway 1 & 2 care requirements and improve flow.
Benefits to your services
We deliver fast, tangible improvements for both your teams and your patients – easing pressure, keeping operations running smoothly, responding quickly to change, and ensuring patients move safely and efficiently between hospital and community care.
Quick impact
Relieving pressure on your teams and freeing up capacity
Smooth operations
Reducing length of stay and improving daily flow
Agile response
Adapting quickly to changing demands
Seamless care
Supporting joined-up care across hospital and community settings
Outcome-based approach
Our services are built on an outcome-based model, meaning you only pay for the results achieved:
Performance-based
Our payment model is designed to link your financial investment directly to the outcomes we achieve together.
Transparency
You only pay for tangible results, allowing you to allocate resources effectively and ensure optimal financial outcomes
Prioritising value
By linking payments to measurable results, we emphasise quality over quantity, enabling you to maximise the impact of your investment.
Our proven results
95% of patients/families rate our services ‘excellent’ or ‘very good’.
Average of 13 bed days saved for every patient placed.
Median referral-to-discharge time of 2 days 20 hours.
Average return of £8 for every £1 spent across services.
Partnerships with over 50 NHS Trusts across the country
Support provided to over 138,000 patients
Drive lasting improvements in patient flow
Explore our strategic improvement service
Our strategic improvement service helps NHS Trusts, Integrated Care Boards, and Local Authorities to make the most of their existing resources. By combining deep insight, workflow refinement, and sustainable behaviour change, we step in to enhance existing capacity, strengthen discharge pathways, and improve patient flow.
Learn more
Contact our patient flow and community transition team
If you’d like to learn more about how Xyla can unlock capacity and alleviate pressures on your services, please fill in the form below or contact our specialist team on 0121 362 8840.
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