One-to-one support residential reclaim service

Helping you recover value from commissioned care

In nursing homes, over 25–30% of commissioned one-to-one care hours often go undelivered. That’s not just missed care, it’s a missed opportunity to reinvest funding into other key service areas. 

Our reclaim service helps ICBs quietly recover overpayments made to care providers, without disrupting existing processes.

It’s simple, effective, and proven to deliver results.

Real impact

One ICB recovered £485,321 over four years, an average of £121,330 per year. These reclaimed funds were redirected to where they were needed most. 

Whether you’re looking to improve oversight or reduce unnecessary spend, we’re here to support you. 

“The 1:1 support service has been excellent. Since introducing the validation process, we’ve seen a clear reduction in enhanced care requests and, in many cases, fewer hours being requested. We’ve also achieved significant savings through the one-off adjustments identified in each month’s audit. 

The Xyla team has gone above and beyond to ensure the process runs smoothly, particularly as this was a new service for providers. Their communication and responsiveness throughout have been outstanding.” 

Commissioning Manager – All Age Continuing Care – NHS Hampshire and Isle of Wight 

Flexible ways to get started

Choose the pricing model that works best for your organisation:

• Fixed monthly fee – predictable costs with full access to our reclaim service
• Risk-share model (No win, no fee) – pay only when we successfully recover funds