Search
DoLS rapid response triage and review service
Xyla offers a rapid response service, providing additional capacity
to help you manage demand quickly and with confidence.
We will deliver:
• Rapid case triage
• Structured reviews to confirm authorisations remain lawful, necessary and proportionate
• Flexible delivery models remote or face-to-face
• Early identification of potential unlawful deprivations
• Risk based prioritisation of higher risk and complex cases
• Coverage across all six assessment areas– age, mental health, mental capacity, best interest, eligibility and no refusals
What to expect from us:
• Immediate start reviewing high volumes efficiently
• Minimise the risk of unlawful deprivation
• Ensure compliance within a changing legal framework
• Maintain quality through person-centred, proportionate decisions
• Provide flexible, scalable delivery aligned to changing local demand
Our practitioners will assess and evidence
The nature of the restrictions
How long they have been in place
Their impact on the individual
How the restrictions are implemented
Xyla will work closely with you as case law/best practice evolves.
How we will work with you
Cases for review are transferred to Xyla inline with established data protocols e.g:
• Egress workspace
• System access
Xyla will co-design an effective triage, filtering and prioritisation approach (RAG rated) aligned to your local priorities and risk profile.
Cases are allocated to a Xyla assessor to complete full triage and review.
Following triage, cases with recommended actions are returned to you within 5 working days.
Where an assessment is required, Xyla can support completion on behalf of the Local Authority.
We work collaboratively with you – quickly, safely and at the scale you need.
Why you can trust Xyla to deliver
Over 21,000
DoLS
assessments
delivered
98% first-time
quality
assurance
acceptance rate
Access to a
nationwide
workforce of over
2,000 qualified
professionals
“Xyla has been an invaluable partner for us. Their quality assurance has ensured every form i complete in line with our needs, requirements and specifications. Partnering with Xyla has significantly reduced our waiting lists. We highly recommend their services.“
Team Manager, Midlands Local Authority
Contact us
For more information or to discuss how we can help you, please contact:
Richard Pool: richard.poole@xylaservices.com
Laura Price: laura.price@xylaservices.com