Elective care in hospital and the community

With over 40 years’ experience partnering with the NHS, Xyla delivers safe, efficient and patient-centred elective care at scale. Whether in hospital or in the community, we’ll help you to reduce waiting lists, improve outcomes and deliver measurable value from day one. Our tailored approach ensures exceptional care without compromising governance or patient experience. 

Why Xyla?

Proven NHS partner

  • Over 673,000 episodes of care delivered in 2024 alone
  • 97% client retention rate across 200+ NHS organisations 
  • 99% of patients rated their experience as ‘very good’ or ‘good’  

Unrivalled clinical quality and governance

  • CQC-accredited governance framework 
  • Full compliance with NHS and national clinical guidelines (NICE, BAD, RCS, SIGN, and more) 
  • Dedicated internal clinical governance team for quality assurance, incident reporting, and continuous professional development 

Flexible, scalable delivery

  • Consultant-led, flexible models tailored to your needs 
  • Rapid mobilisation and minimal lead time for service implementation 
  • Seamless integration with your existing teams and pathways 

Client testimonials

“Xyla has provided a professional and quality service right from the beginning. They have provided a full endoscopy service which has focused on good governance and providing excellent patient care – aligning with our own trust values” 

Rebecca Lovatt, General Manager​ 

“As our first experience of working with Xyla, after having worked with other insourcing companies, we were most impressed with their clinical governance processes. This always concern hospital staff when external teams come into the hospital to see ‘their’ patients. The clinical teams have been first class and a pleasure to work with and I expect this to be an ongoing relationship between the two organisations” ​ 

Deputy Chief Operating Officer 

“Xyla are a really helpful, engaged and efficient team, who will definitely try and find a solution for your needs. Xyla improved patient experience and KPI’s, reducing pressure on our current workforce”​ 

Croydon General Manager – General Surgery, Colorectal, Vascular, Trauma & Orthopedic, Pain and CIMSK 

Our elective care services

Hospital outpatient services
  • Cardiology  
  • Dermatology & tele-dermatology   
  • ENT  
  • Gastroenterology  
  • General surgery & colorectal  
  • Gynecology  
  • Nephrology and chronic kidney disease  
  • Neurology  
  • OMFS  
  • Ophthalmology  
  • Orthopaedics  
  • Plastic surgery  
  • Respiratory medicine  
  • Rheumatology  
  • Urology  


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Hospital surgical services
  • Anesthetists  
  • Anesthetics and preoperative assessment  
  • ENT  
  • General surgery, endoscopy & colorectal  
  • Gynecology  
  • OMFS  
  • Ophthalmology  
  • Orthopedics  
  • Plastic surgery  
  • Theatre team support  
  • Urology 


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Community AHP led services
  • Bladder & bowel 
  • Falls prevention 
  • Occupational therapy 
  • Paediatric services 
  • Phlebotomy 
  • Physiotherapy  
  • Podiatry 
  • Rehabilitation services 
  • Speech & language therapy 
  • Tissue viability 


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Diagnostics

Xyla empowers healthcare providers to deliver safe, sustainable cardiovascular diagnostics with scalable solutions, strong governance, and expert clinical teams, across community, outpatient, and acute settings. 


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Our approach

Xyla provides a fully managed, end-to-end solution for elective care, covering outpatient clinics, minor operations, diagnostics and more. Our highly trained clinical workforce ensures continuity and quality at every stage. 

Committed to reducing the backlog

Promoting high-volume patient throughput, we’ll help you clear elective care backlogs quickly, safely and efficiently.  

Patient-focused excellence

Our services are designed to enhance patient experience and support your organisation’s reputation for outstanding care. 

Reliable, experienced workforce

We prioritise continuity of care, deploying the same staff wherever possible and maintaining high standards of training to ensure an uninterrupted service. 

Cost-effective, value-driven

Our commercial models are benchmarked against NHS tariffs and reviewed every 6 months to ensure ongoing value for money. 

Contact us

Partner with Xyla for a proven, scalable and patient-focused solution that delivers results. Fill in the form below to get in touch with our expert team.

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Xyla is a trading name of ICS Operations Ltd (Registered No 4793945), Pulse Healthcare Limited (Registered No 3156103), Carehome Selection Limited (Registered No 3091598), Independent Clinical Services Limited (Registered No 4768329) and CHS Healthcare Software Limited (Registered No 11582111)